Kirkpatrick’s 4-Level Training Evaluation Model can help you determine if your audience is getting enough out of your training, and and more importantly, if your training has a positive impact on their role and on the organisation.
The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
Knowing what works and what does not is key to success and understanding processes. Reviewing an ongoing activity, intervention, programme or policy through a structured evaluation will provide insights and evidence whether objectives have been achieved.